Effective Date: 01/01/2025
Jinifi.com is a tour and travel booking platform based in Mumbai, India, offering ticket bookings and travel packages directly or through third-party partners and vendors. Below are the key details of our policies regarding frequently asked questions.
1. How do I book a ticket or package on Jinifi.com?
Bookings can be made directly through our website by selecting your desired tickets or travel packages. You may also make bookings through our third-party partners or vendors, depending on the service.
2. Can I cancel or modify my booking?
- Direct Bookings (Jinifi.com): Cancellations or modifications are subject to the terms and conditions of the specific ticket or package purchased.
- Third-Party Vendor Bookings: If your booking is through a partner or vendor, their cancellation and modification policies will apply. These may differ from Jinifi.com’s own policies.
3. How do I request a refund?
Refund requests are processed based on the cancellation policy of the specific service provider:
- For Jinifi.com Bookings: Refund requests will be considered based on the applicable terms.
- For Third-Party Vendor Bookings: Refund eligibility is subject to the terms of the third-party vendor. Please contact our support team for assistance in mediating with the partner.
4. What are the payment methods accepted?
Jinifi.com accepts various payment methods, including credit cards, debit cards, and other digital payment options. The payment methods accepted may vary depending on the vendor or third-party partner involved in your booking.
5. Are there any hidden charges?
All charges will be clearly displayed during the booking process. Additional fees, such as taxes or service charges, may apply depending on the partner or vendor.
6. Can I modify my booking after payment?
Modification policies depend on the vendor. For Jinifi.com services, modifications can be made if allowed under the terms of your booking. For third-party vendors, you will need to refer to their individual modification policies.
7. What happens if my flight or service is canceled by the vendor?
If your service is canceled by a third-party vendor (e.g., airline, hotel), you may be entitled to a refund or rebooking, depending on the vendor’s policy. Jinifi.com will assist in mediating these cases, but the final decision rests with the third-party vendor.
8. Do I need an account to book on Jinifi.com?
While you can make a booking as a guest, creating an account with Jinifi.com will allow you to track your bookings, receive updates, and enjoy a streamlined booking process in the future.
9. How do I contact customer support?
For any inquiries or support, including booking issues, refunds, or third-party vendor concerns, please contact bookings@jinifi.com. Our support team will assist you with any queries related to your bookings.
10. What happens if I face issues with a third-party vendor?
If you face issues with third-party services, such as airlines or tour operators, Jinifi.com will assist in resolving the matter, but the responsibility for service provision lies with the vendor. Refunds or compensation will be based on the vendor’s terms and conditions.
By using Jinifi.com, you acknowledge and agree to the terms and conditions provided by both Jinifi.com and third-party partners/vendors.