Effective Date: 01/01/2025
Jinifi.com, a travel and ticket booking platform based in Mumbai, India, offers booking services for tickets and travel packages either directly or through third-party partners and vendors. This Returns and Refunds Policy outlines the terms under which refunds or returns may be requested for bookings made through Jinifi.com or its partners.
1. Booking Confirmation and Payments
All bookings are confirmed only after full payment is received. Once confirmed, bookings are subject to the respective terms and conditions of the service provider (Jinifi.com or third-party vendors).
2. Refund Eligibility
Refunds are subject to the cancellation policies of the individual service providers or third-party vendors. Refunds may be processed under the following circumstances:
- Cancellations made within the specified time frame as per the terms of the booking.
- Services not provided as described or if there are significant deviations from the agreed-upon terms.
Refund requests are not guaranteed and will depend on the policies of the relevant third-party vendors and partners.
3. Cancellations and Modifications
- Jinifi.com Direct Bookings: If you book directly with Jinifi.com, cancellations and modifications are handled according to Jinifi.com’s terms. Fees or non-refundable amounts may apply based on the timing of the cancellation.
- Third-Party Vendor Bookings: For bookings made through third-party partners (e.g., airlines, hotels, tour operators), you must follow the cancellation and refund policies provided by the vendor. These policies may vary and may include penalties or no refunds, especially for non-refundable tickets or packages.
4. Refund Process
Once a cancellation request is received and approved, refunds will be processed based on the policies of the service provider. Refunds are typically issued in the same payment method used for the original booking, but may take several business days to complete. Processing times may vary based on the vendor’s policy.
5. Non-Refundable Services
Certain services, including but not limited to non-refundable airline tickets, hotel bookings, or special offers, may not be eligible for a refund once booked. These terms will be clearly outlined during the booking process.
6. Force Majeure
In the event of an unforeseeable circumstance (such as natural disasters, strikes, or government regulations) affecting travel or services, Jinifi.com and its partners are not responsible for delays, cancellations, or non-provision of services. Refunds may be considered based on the vendor’s policies and the nature of the disruption.
7. Refund Disputes
If you have any disputes regarding a refund, you must contact Jinifi.com’s customer service at bookings@jinifi.com. Jinifi.com will mediate with third-party vendors but cannot guarantee a refund if the vendor’s terms and conditions do not allow for one.
8. Helpline
For any queries or assistance regarding refunds and returns, please contact our customer service at bookings@jinifi.com.
By using Jinifi.com for your travel bookings, you acknowledge and agree to the terms of this Returns and Refunds Policy, including the specific cancellation and refund terms of third-party vendors and partners.